Frequently Asked Questions
Everything you need to know about your Imagine Dragons gear.
When will my official merchandise ship?
Standard orders are typically processed within 3-5 business days. Pre-order items will ship according to the date listed on the product page.
How do I determine the right size for apparel?
We provide a detailed size chart on every product page. Most of our hoodies and tees are unisex and follow standard US sizing unless otherwise noted.
What is your return policy for concert apparel?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and in their original packaging.
Do you offer international shipping for global fans?
Yes, we ship worldwide. Please note that international orders may be subject to customs duties and taxes depending on your country's regulations.
How should I care for my screen-printed shirts?
To preserve the graphic quality, we recommend machine washing cold, inside out, and tumbling dry on low heat or air drying.
Can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number to monitor your package's progress.